Mad Dog Bats orders are generally shipped within 5 days from date of order placed. During busy season please allow 2-4 weeks for orders to ship. Specific promotions and custom orders do not apply to our general shipping times.
Returns will be accepted on stock product items with no restocking fee if a return is requested within 14 (fourteen) days of receipt of order.
All returns requested after the 14 (fourteen) days but no longer than 30 (thirty) days will be subject to a 25% (twenty-five percent) restocking fee.
- Only item cost is refunded. Shipping cost is non-refundable under any circumstances.
- All requests after 30 (thirty) days of receipt will not be considered for a return authorization.
- Custom made orders are not returnable unless there was an error made by the company.
Mad Dog Bats will accept no return of merchandise for any reason without a customer receipt or the customer’s sales representative first obtaining prior approval and:
- A return authorization number and
- An authorization label attached to return carton
Merchandise returned to Mad Dog Bats without the proper authorization label attached will be refused and returned to the customer at their expense.
Requests for return authorizations should be routed directly to Mad Dog Bats and not the dealer.
- Incorrect items shipped – Incorrect items are defined as items which were not ordered on the purchase order. Returns will be accepted for incorrect items if a return authorization is requested within 14 (fourteen) days of receipt of shipment and goods are returned with 14 (fourteen) days after receipt of return authorization number and label.
- Defective and Workmanship Problems – We reserve the right to examine returned merchandise and if found to be defective, we will determine if it requires a remake or can be repaired.
RETURN AUTHORIZATION PROCEDURE
Please contact us via email to receive your return authorization. The customer must provide:
- Name, address, telephone number
- Order/Invoice Number
Product description and the quantity of the items for return
Return authorization and shipping label will be mailed within 7 (seven) working days after request has been received.
Returned goods will, upon receipt from the customer, be processed, reason for return verified and appropriate paperwork issued (credit memo) within 30 (thirty) days.
Return authorizations expire 30 (thirty) days from the date they were issued.
If you do not receive your return authorization within 14 (fourteen) days of your request you must contact the Return Goods Department immediately.